Artifact Name:

LI802 Interpersonal Communication & Gender at the Reference Desk (Artifact)

MLS Outcome:         

P.O. 7 Continuing Education and Lifelong Learning: Demonstrate a commitment to lifelong learning by participating in professional development activities and disseminating new information to colleagues and patrons.

Reflective Statement:

The purpose of Theoretical Foundations of Service Diagnosis & Customization (LI802) is an introduction to understanding human information seeking behavior. We learned that everyone goes about obtaining information differently and how to be aware of this when working with information seekers. The majority of the course was spent determining how to best customize services by assessing individual information needs.

In completion of an assignment for this course I prepared a presentation on the topic of Interpersonal Communication for a small learning group of my peers. The apex of the presentation focused on Tannen’s theories of communication between men and women, i.e. the differing dialects, physical messages, etc. This theory I then applied to situations involving information seeking especially as they applied to Radford’s reference encounters.

Knowing how people communicate is important when conducting either brief or expansive reference interviews. This project demonstrates my ability to aid my fellow students in the professional development of their communication skills when performing reference interviews or speaking generally to patrons.